KYC Policy

Last Updated: May 2026

JOLIBET Philippines uses a Know Your Customer (KYC) policy, a set of identification checks used in financial and gaming industries, to confirm the identity, age, and eligibility of every Filipino player before withdrawals are released. 

This policy supports the Anti-Money Laundering Act of 2001 (RA 9160, as amended) and the Data Privacy Act of 2012 (RA 10173), Philippine laws that combat money laundering and protect personal data, respectively. KYC protects every member from fraud, identity theft, and unauthorized access to accounts.

By registering with JOLIBET, you confirm your agreement to undergo KYC checks when requested and to provide accurate, current information.

What is KYC?

Know Your Customer is the standard process licensed online gaming operators use to confirm that the player is the account registrant. KYC verifies identity, age, residency, and source of funds. Without this, withdrawals cannot be processed.

Why KYC Is Required

KYC is a requirement designed to protect both JOLIBET and its players. It serves to:

• Confirm that every member is at least 21 years old, the minimum legal age to play in the Philippines.
• Match the registered name with the deposit and withdrawal account, so funds always return to the rightful owner.
• Prevent multiple accounts, bonus abuse, and identity fraud.
• Detect and report suspicious activity in line with anti-money laundering regulations.
• Keep the platform compliant with audit, tax, and licensing obligations.

Documents We Accept

Upload clear, full-page images of the following documents through the verification center in your JOLIBET account. Photos must be in color, show all corners, and remain unedited.

Proof of Identity (one required)

• Philippine passport
• Driver’s license (LTO)
• Unified Multi-Purpose ID (UMID)
• Philippine Identification System (PhilSys / National ID)
• PRC Professional ID
• Postal ID (with security features)

Proof of Address (one required, dated within the last three months)

• Utility bill (electricity, water, or internet)
• Bank or credit card statement
• Barangay clearance or barangay certificate of residency
• Government-issued tax document showing your registered address

Proof of Payment (when requested)

• A clear photo or screenshot of the GCash, Maya, bank, or crypto wallet used for the deposit, showing the account name that matches your registered profile.

KYC Verification Process

The verification process is straightforward for Filipino players.

1. Log in to your JOLIBET account on the website or inside the JOLIBET App.
2. Open Profile and select the Verification Center.
3. Upload the required identity, address, and payment documents in the requested format.
4. Submit the documents and wait for the JOLIBET compliance team’s review.
5. Get a message when your check is approved, usually within one business day.
6. Begin withdrawing winnings through the matched payment channel without further document requests.

If a document is unclear, expired, or does not match your details, the team will contact you by Live Chat or email with instructions to resolve the issue.

Source of Funds and Enhanced Due Diligence

For large deposits, large withdrawals, or activity that triggers our risk monitoring rules (internal systems that detect unusual account behavior), JOLIBET may conduct Enhanced Due Diligence (EDD), a more detailed investigation into a user’s identity and finances. This may include requesting:

• Proof of income, such as a payslip, certificate of employment, or business permit.
• A recent bank statement showing the source of the deposited funds.
• A short written explanation of the source of funds.

Enhanced checks are required by Philippine anti-money laundering regulations. They apply only when triggered by specific account thresholds (set amounts of money) or risk indicators (signs of unusual activity).

Account Security and Data Protection

KYC documents use 256-bit SSL encryption, are stored securely, reviewed only by trained staff, and used solely as described in our Privacy and KYC Policies, never for marketing.

Failure to Complete KYC

If you do not finish KYC when asked, we can:

• Suspend the account for further review.
• Void bonuses or winnings linked to unverified or fraudulent activity.
• Close the account and refund verified deposits to the original payment method, in line with our Terms and Conditions.

We suggest you complete KYC early to avoid delays in withdrawals.

JOLIBET can ask for new documents if:

• You change your registered address, mobile number, or payment channel.
• Your activity level changes significantly compared with your prior history.
• Philippine regulatory rules require updated records.

Updates and Re-verification

Keeping your contact details and identity documents up to date ensures uninterrupted access to deposits, bonuses, and withdrawals.