Privacy Policy

Last Updated: May 2026

JOLIBET Philippines respects the privacy of every Filipino player and is committed to protecting the personal data shared with us through the website, mobile app, and customer service channels. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have under the Data Privacy Act of 2012 (Republic Act No. 10173), which is the main law governing personal data protection in the Philippines.

By registering an account, making a deposit, placing a bet, or reaching out to our support team, you acknowledge that you have read and understand the practices outlined in this policy.

Information We Collect

We collect only the information needed to operate your account, process payments, and meet our legal obligations.

• Identity data: full name, date of birth, gender, nationality, and a valid government-issued ID (passport, driver’s license, UMID, PhilSys ID, or PRC card).
• Contact data: mobile number, email address, and registered home address.
• Financial data: deposit and withdrawal channel details (GCASH, Maya, bank account, or crypto wallet), and transaction history in your account.
• Account data: username, hashed password, security questions, KYC documents, and verification status.
• Technical data: device type, IP address, browser, operating system, app version, and login timestamps.
• Gameplay data: bets placed, games played, bonuses claimed, and wagering progress.

How We Use Your Information

We use your information for specific purposes designed to ensure a secure and fair gaming environment for all players.

• Verifying your age, identity, and eligibility to play in the Philippines.
• Processing deposits, withdrawals, bonuses, and refunds in pesos.
• Detecting and preventing fraud, money laundering, and unauthorized account access.
• Providing 24/7 customer support through Live Chat, email, Messenger, and Telegram.
• Sending transaction confirmations, KYC updates, and security alerts.
• Improving the platform, fixing bugs, and tailoring promotions for those who have opted in. We also use your information to comply with legal, regulatory, and audit requirements that apply to licensed online gaming operators under Philippine law, including the Data Privacy Act of 2012.

How We Share Your Information

At JOLIBET, we never sell your personal data. We share information only when necessary for our services or to comply with the law.

• Licensed payment partners and banks that process your deposits and withdrawals.
• KYC and anti-fraud verification providers that confirm your identity.
• Regulatory authorities, such as Philippine licensing agencies, and law enforcement, when required by Philippine law or a valid court order.
• IT, hosting, and security partners that keep the platform running, all bound by confidentiality agreements.
• Marketing platforms only when you have opted in to promotional emails or push notifications.

Data Security

We safeguard your data with 256-bit SSL encryption for all transactions, hashed password storage, role-based access controls, and continuous monitoring of platform activities. KYC documents are stored in secure systems accessible only by trained staff. Although absolute security cannot be guaranteed online, JOLIBET Philippines uses industry-standard measures and regularly reviews them.

Cookies and Tracking

The JOLIBET website and app use cookies and similar technologies to keep you logged in, remember your preferences, measure site performance, and protect against fraud. You can manage non-essential cookies through your browser settings. Disabling essential cookies may affect login, deposits, and bet placement.

Your Rights as a Filipino Player

Under the Data Privacy Act of 2012 (RA 10173), you have the right to:

• Be informed about how your personal data is processed.
• Access a copy of the personal data we hold about you.
• Correct inaccurate or outdated information in your account.
• Request the deletion or blocking of data, subject to legal and regulatory retention rules.
• Object to processing for direct marketing at any time.
• File a complaint with the National Privacy Commission (NPC).

To exercise any of these rights, contact our Data Protection Officer through the channels listed below.

Data Retention

We keep account, transaction, and KYC records while your account is active. These records are also kept for the period required by the Philippine anti-money laundering and tax rules after your account closes. Marketing data is kept only while your opt-in is active. After retention periods, data is securely deleted or anonymized.

Updates to This Policy

JOLIBET may update this Privacy Policy to match changes in regulation, technology, or our services. Material changes will be announced on the website, in the JOLIBET App, or by email. The ‘Last Updated’ date appears on this page.